// Case study · Mission 02
Amusement Advantage: mobile-friendly, page by page.
How Effortless Presence is moving Amusement Advantage's contractor site to a new mobile-responsive layout, one tested page at a time, so contractors can find opportunities and check assignment status from a phone.
Responsive design
Mobile UX
Test-first rollout
Ongoing partnership
// Mission telemetry
60,000+
Contractors in the network the site serves
90%
Share of the contractor workflow now on mobile-responsive pages
20–30%
Fewer support requests for login, opportunity search and updates, and project status
// The challenge
Contractors work from their phones. The pages were built for large screens.
Amusement Advantage helps attractions measure and improve the guest experience. Its network of over 60,000 contractors includes mystery shoppers. They use the site on their phones for daily tasks, at home and in the field. Mobile use is widespread in its industry, and people expect simple, quick access.
New contractors wanted to sign up and apply for opportunities from a phone. Existing contractors wanted to request opportunities, update requests, check assignment status, and upload images. On a small screen, pages built for large screens made those tasks harder and slower, and in some cases close to impossible.
// What we changed
Everyday contractor tasks, laid out for a phone.
Sign up and log in
New contractors sign up to join the network, and existing contractors log in for their daily tasks.
Find opportunities
Contractors search and view opportunities on pages sized for the screen in their hand.
Apply and request
New contractors apply for opportunities, and existing contractors request them, right from a phone.
Update requests
Contractors update their requests whether they're at home or out in the field.
Check assignment status
Contractors see where each assignment stands on a page designed for simple, quick access.
Upload images
Existing contractors upload images through a page that fits the phone they already carry.
// Flight plan
Each page gets a test flight before launch.
Step 1
Understand
Start with the use case and business need, then suggest a tailored layout.
Step 2
Redesign
Move the page to the new mobile-responsive layout so it fits a phone screen.
Step 3
Test flight
Test and review the page on a staging copy of the site before contractors see it.
Step 4
Launch
Roll the page out to contractors, then start on the next one.
“They take the time to truly understand the use case and business need and suggest solutions tailored to our specific needs. Solutions often exceed expectations as to final design and functionality. They are always quick to respond to issues that require urgency and frequently offer help outside the scope of current projects.”
Scot CarsonChief Experience Officer, Amusement Advantage
// Mission report
Fewer support requests. Fewer ease-of-use complaints.
Scot Carson at Amusement Advantage credits these changes to the mobile-responsive pages, which now cover 90% of the contractor workflow, and says the page-by-page rollout has worked great.
Meet Amusement Advantage ↗- Significantly fewer support calls, chats, and emails, across many topics
- 20–30% fewer support requests for login assistance, opportunity search and updates, and project status updates
- Drastically fewer complaints about ease of use
- Peace of mind that critical operations stay up, since every page is tested before launch
// Transmission received
“
Engaging Effortless Presence was one of the best decisions I have ever made as a business owner. They are one of our most valued vendors and readily earned a spot in my lifeboat!
Scot CarsonChief Experience Officer, Amusement Advantage
Top Web Design Company
Recognized by DesignRush
Since 2018
Building & supporting software
Orlando, FL
U.S.-based · serving clients nationwide
SAP Ariba
Registered supplier — procurement-ready
NDAs welcome
Confidential work handled with care
// Ready for liftoff?
Tell us what you're trying to build.
An engineer — not a salesperson — will get back to you. Bring the big idea, the stalled project, or the thing that keeps breaking.
or email info@effortlesspresence.com